Last reviewed: March 2020
Everything an apprentice needs to know about their programme — expectations, support, assessment, and how to get help.
Download signed PDFWelcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact Us
Apprentice Handbook
Contents Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
Contents
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
Creative Process Digital exists to develop the digital skills and capabilities of employers and employees via the delivery of high quality digital apprenticeships.
Technology is having a profound impact on the future of work and skills across all sectors. Since launching the digital apprenticeship programme, on behalf of Government, at Apple’s UK headquarters, our mission has been to equip individuals with the digital skills that they need for the future economy.
Creative Process Digital Apprenticeships enable apprentices to access employment in growth sectors, fast tracking digital, tech and creative skills and careers in an age of digital transformation whilst supporting the next generation of digital leaders and innovators.
‘Once we rid ourselves of traditional thinking we can get on with creating the future’ James Bertrand
Introduction Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
‘In today’s world ‘digital’ has become the fourth core skill. Being digitally literate is going to be as make-or-break as being able to read, write or do sums in your head. Having the digital skills that employers want will make a big difference to how you navigate and progress in the digital transformation era’ Virgin Media Business
Expectations Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
Creative Process Expectations As a Creative Process Digital Apprentice you have the right to: Creative Process’ reputation is built on high expectation, high 1. High quality, inspirational training and help each step of the way delivery and high impact. 92% of Creative Process apprentices 2. Careers information, advice and guidance to help build your continue in their job after their apprenticeship and many are now in confidence and reach your goals. senior digital facing job roles. For you to realise your potential and
to get the best from your training we expect: your best.
actively using the work situation as a learning resource.
services. committed to the duration of the apprenticeship.
assignments and exams. A Creative Process Digital
training coach (at least 24 hours notice is required for ay between you, us and your employer. cancellations). Working together we aim to ensure
have access to your e-portfolio at every session with your training programme, access inspirational coach. training, grow in your job and become
openly and honestly any worries and difficulties. skills that employers demand for the
gender orientation.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedures | Ikiagi
The Creative Process Digital Apprenticeship is a structured training programme with a mixture of work based, classroom and online learning.
Your apprenticeship begins with a full day’s induction where you’ll get to meet your trainer and the other apprentices in your learning group. The induction introduces the apprenticeship, which includes activities to help you become familiar with the policies and procedures that relate to the training. This includes your e-portfolio (Smart Assessor) as well as Functional and Vocational Skills assessments.
Inductions are held at Creative Process Digital, Eighth Floor, Telecom House, 125-135 Preston Road, Brighton, BN1 6AF.
The Creative Process Digital Apprenticeship includes the following elements:
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedures | Ikiagi
Knowledge, skills and behaviours The knowledge, skills and behaviours are what you will learn during your apprenticeship to become more competent in your job.
Your apprenticeship end point assessment requires you to demonstrate the knowledge, skills and behaviours that you have learnt throughout your training and how you have applied these to your work.
The skills needed to operate confidently and successfully in the workplace. Digital Apprenticeships include functional skills in English and maths at Level 2 for those that have not already achieved them. (level 2 is a GCSE grades A-C).
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment | EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedures | Ikiagi
The final part of your Digital Apprenticeship is the ‘End Point Assessment’ (EPA). This is an assessment of your knowledge, skills and behaviours that you have learnt from your training and applied to your job.
The end point assessment takes place in the final two to three months of the apprenticeship using the assessment methods listed below :
Project with report You will complete a project and write a report. The report should be a maximum of 2500 words. You need to prepare and give a presentation to an independent assessor. Your presentation slides and any supporting materials should be submitted at the same time as the project output. The presentation with questions will last at least 45 minutes. The independent assessor will ask at least 6 questions about the project and presentation.
Interview underpinned by a portfolio of evidence You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 6 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the end point assessment which you can use to help answer the questions.
Grading - You will be awarded either a Fail, Pass, Merit or Distinction. The purpose of the grading is to differentiate between those that have met and those whose work is significantly above the expected level of quality.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment | EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedures | Ikiagi
The final part of your Digital Apprenticeship is the ‘End Point Assessment’ (EPA). This is an assessment of your knowledge, skills and behaviours that you have learnt from your training and applied to your job. The end point assessment takes place in the final two to three months of the apprenticeship using the assessment methods listed below
Project or campaign evaluation report, presentation of additional/new content and questions You will be asked to complete a project or campaign evaluation report. The report should be a maximum of 1500 words. You need to prepare and give a presentation to an independent assessor for the project or campaign. The presentation with questions will last at least 30 minutes. The independent assessor will ask at least 5 questions about the project and presentation.
Interview underpinned by a portfolio of evidence You will have a professional discussion with an independent assessor. It will last 60 minutes. They will ask you at least 7 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the end point assessment. You can use it to help answer the questions.
Grading - You will be awarded either a Fail, Pass, Merit or Distinction. The purpose of the grading is to differentiate between those that have met and those whose work is significantly above the expected level of quality.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment | EPA steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contact | External Contacts | Policy and Procedures | Ikiagi
Steps
behaviours.
followed by an interview to determine grade
If you do not complete the full apprenticeship you will be credited with the units that you have completed. If you wish to complete extra units, you should contact your tutor and Creative Process Digital to discuss the possibilities.
This is when you have previously completed a qualification that is related to the subject you are studying, which could be used as evidence for your apprenticeship standard. Your previous learning will be recorded in your Individual Learning Plan.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedures | Ikiagi
You will receive a mixture of on and off the job training in addition to progress review sessions with your Training Coach. The training programme includes work based, classroom and on-line training. You will be given your training schedule on your induction day. Your off the job training hours will equate to 20% on your contracted hours for the duration of the programme
Each Digital Apprenticeship pathway is delivered in a slightly different way and the number of off the job training days varies accordingly. Training arrangements for different Creative Process Digital Apprenticeships:
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedure | Ikiagi
What is a portfolio and why do I need one? A portfolio is a collection of evidence which demonstrates that you have achieved the required level of skills and knowledge for the qualification programme that you have been studying. Your portfolio confirms competence of tasks completed in the workplace.
What should my portfolio include? The exact contents of your portfolio will depend on the apprenticeship and options that you are studying. Your training coach will tell you exactly what you need to include in your Your portfolio can include things like: portfolio.
you had to make a Flash animation banner for a client, you might write, and include screenshots, about the planning and technical processes, and link to the finished work.
classroom learning activities.
with accompanying script and screen shots.
workplace guideline documents, legal documents, contracts etc.
etc. This may be written reports, audio, video recordings etc.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedure | Ikiagi
When do I build my portfolio? You should start building your portfolio immediately at the beginning of your Digital Apprenticeship and continue to add to it every week. Each month your training coach will look at your portfolio, give you guidance, and set targets and deadlines for evidence building.
Digital portfolios You will be creating an entirely digital portfolio. Your training coach will give you advice on uploading to the online portfolio storage system. This system will hold multiple versions of files and allow you, your training coach, line manager and the Independent Assessor to view it. Only when the portfolio is submitted will the Independent Assessor view it.
When do I submit my portfolio? Your portfolio will be submitted to the Independent Assessor when it is fully complete to determine whether you have demonstrated knowledge and competence to the required standard. Your training coach will confirm with your employer when the portfolio is ready for submission. You will not have to submit your portfolio as it will be accessed online through your e-portfolio. You will receive feedback from the Independent Assessor following the verification process and you may be asked to provide additional evidence if the Independent Assessor has identified a gap in the evidence.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedures | Ikiagi
Training Coach: The role of the Training Coach is to support you External Quality Assurer (EQA): The External Verifier works for the during their programme and to monitor the portfolio of evidence that awarding body and their key role is to ensure consistent interpretation you collect for the competence element of the Digital Apprenticeship. of, and adherence to, the Digital Apprenticeship standards across all All Creative Process training coaches are industry practitioners who approved centres for assessment. are qualified within the subject area that they are assessing and approved by an awarding body. Awarding Organisations: Creative Process Digital holds approved centre status with BCS (The Chartered Institute for IT) and Aim The Training Coach will visit you at your workplace during working Awards. hours and provide additional online coaching throughout your apprenticeship. The Training Coach will also meet with you and your line manager for quarterly progress reviews.
Tutor: The Tutor is responsible for the classroom teaching part of the Digital Apprenticeship, known as the Knowledge Units.
each element of the end point assessment and will then decide whether to award successful apprentices with a pass, a merit or a distinction.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Code of Conduct | Key Contacts | External Contacts | Policy and Procedures | Ikiagi
Attendance at Work: You are required to attend work in line with your If you do not attend training and do not let us know, we will inform company policy and the times and days agreed in your contract which should your employer of your non-attendance. Your training days are paid include details on holiday, sickness and your pay. Dates for holidays should days and have been agreed with your employer. We would not be decided in advance between you and your employer, but please keep us expect you to miss training because your employer has requested informed as to when you are taking leave if this impacts on any of your that you work. If that is the case, please inform us as soon as scheduled training days. possible. Failure to attend the training will result in you being dismissed from your apprenticeship and you may lose your job. Attendance at Training: You are expected to attend all the training sessions as laid out in your schedule. Privacy Notice for pupils, students, individuals and trainees: The information you supply will be used by the Chief Executive of the Educations Skills Funding Agency, to issue you with a Unique If you are unable to attend training because you are ill or if you are running Individual Number (ULN), and to create your Personal Learning late you must telephone before 9.30am to inform us. If you need to make a Record. Further details of how your information is processed and doctor’s, dental or other appointment, please try to arrange these at times shared can be found at: http://bit.ly/37IIYgA convenient to your employer and preferably not on days when you may be required to attend training.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Policy and Procedures | Code of Conduct | Key Contacts | External Contacts |Ikiagi
A full copy of Creative Process policies and procedures can be obtained Safeguarding Individuals from your Training Coach or Trainer and will be available on your Smart Creative Process Digital is committed to safeguarding the welfare of Assessor account: its individuals. We believe every individual should be valued, safe and happy. We want to make sure that you know this and feel able to
It is the commitment and objective of all staff at Creative Process Digital to implement a policy of equality of opportunity for all. To this end we will work towards: the elimination of unlawful discrimination and harassment in employment and service delivery; the promotion of equality of opportunity for all; the promotion of good relations between different groups and positive attitudes towards disabled people.
Your training coach will ask you about Equality and Diversity at each visit. If you are experiencing any problems, please let your training coach know.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Policy and Procedures | Code of Conduct | Key Contacts | External Contacts |Ikiagi
Prevent Strategy British Values
aspects of extremism, and the threat we face from those who since 2014, and this will continue to be part of our response to promote these views the Prevent Strategy. British values include:
terrorism and ensure they are given appropriate advice and
support
justice, faith, charities, online and health) where there are risks of radicalisation that we need to deal with If you have any issues around safeguarding, prevent or any other concerns your Creative Process designated contact What does this mean in practice? is: Stephen Burkes T: 01273 232 273 Many of the things we already do help you become positive, happy E: Stephen@creativeprocessdigital.com members of society.
These include
individuals, including British values such as democracy
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Policy and Procedures | Code of Conduct | Key Contacts | External Contacts | Ikiagi
IT Policy and Rules Assessment Policy During your time at Creative Process you will have access to the internet You will be assessed in a variety of ways over the course of your and computers for research and education purposes. However please be apprenticeship. This ensures that all individuals have an opportunity aware that visiting internet sites that contain obscene, hateful, pornographic to evidence knowledge and competence by selecting methods or otherwise illegal material will not be tolerated. Additionally you must not: most appropriate to their needs. Individuals can access a copy of attempt to access or upload information that is obscene, sexually explicit, their progress tracking documents at any time, through the e- racist, defamatory, incites or depicts violence, or describes techniques for portfolio and discuss their progress with their tutor whilst in class, at criminal or terrorist acts; intentionally access or transmit computer viruses, their workplace or via email or phone. or attempt to ‘hack’ into data that may damage the network; infringe copyright - this includes unauthorised downloading of software from the The details of your Training Coach, Programme Director and Internet, including games, music files, MP3 files and commercial Awarding Organisation are all available on your e-portfolio. screensavers. Any breach of these rules will result in disciplinary action. To view our full policy and procedures please visit our website: Disciplinary Procedures www.creativeprocessdigital.com This section is very important and should be read very carefully. If there are any points you do not understand – PLEASE ASK.
Failure to observe the centre’s rules and regulations may lead to disciplinary action being taken. In the case of what may be considered as ‘minor’ breaches, this will usually take the form of a verbal warning. In more serious cases or where a verbal warning has been ignored, a first written warning will be issued. Failure to observe the first written warning will result in the issuing of a second and then a final written warning. A final written warning will result in dismissal from the training programme. In some instances, such as acts of violence or theft, it will be interpreted as gross misconduct, resulting in immediate withdrawal from the programme.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Policy and Procedures | Code of Conduct | Key Contacts | External Contacts |Ikiagi
This code is designed to ensure the smooth and efficient running of the training centre and help provide a safe environment for all individuals. It is in your own interest to read and understand it.
treated by the First Aider.
individuals off the premises during working hours.
dismissal and will be reported to the police.
sexually or physically will be liable to suspension pending investigation.
switched off or on silent during the day.
liable to disciplinary action.
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Policy and Procedures | Code of Conduct | Key Contacts | External Contacts |Ikiagi
Feedback: At Creative Process Digital, we are always looking for ways to improve the programmes we offer. We send out feedback questionnaires during the apprenticeship programme and would appreciate your feedback to ensure we are able to continuously improve Our training. If you have any queries or complaints, please contact Stephen Burkes on 01273 232 273 or stephen@creativeprocessdigital.com
Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Policy and Procedures | Code of Conduct | Key Contacts | External Contacts | Ikiagi
What can they help with? National Organisation Telephone Website Careers guidance National Careers Service 0800 100 900 www.direct.gov.uk/NationalCa- reersServic Racial Equality, Disability Equality & Human Rights 0845 604 6610 www.equalityhumanrights.com Rights, Equal Opportuni- Commission 0845 604 6620 ties Dyslexia British Dyslexia Association 0845 251 9002 www.bdadyslexia.org.uk Health & Safety HSE 0845 3450 055 www.hse.gov.uk Citizens’ Advice Citizens Advice Bureau 08444 111 444 www.adviceguide.org.uk Bullying ChildLine 0800 1111 http://www.childline.org.uk Arbitration Service ACAS 0845 7474 747 www.acas.org.uk Employment Rights Direct.gov Online only www.direct.gov.uk Alcohol abuse Drink Line 0800 917 8282 www.drinkaware.gov.uk
Emotional Support Samaritans 0845 790 9090 www.samaritans.org Smoking NHS Smoking Helpline 0800 169 0169 www.givingupsmoking.co.uk Drug related matters National Drugs Helpline 0800 776 600 www.talktofrank.com Rape Victims Rape Crisis 0800 802 9999 www.rapecrisis.org.uk Sexual Health Department of Health/NHS 0845 4647 www.dh.gov.uk/ England Funding Body Skills Funding Agency 0845 377 5000 www.skillsfundingagency.bis.gov. uk Victims of Crime Victim Support 0845 3030 900 www.victimsupport.org Out of Hours Health help- NHS 24 111 www.nhsdirect.nhs.uk line
Ikigai Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
End Point Assessment| EPA Steps | The Training Programme | Guidelines | Roles | Attendance | Policy and Procedures | Code of Conduct | Key Contacts | External Contacts | Ikiagi
At Creative Process we love the Japanese concept ‘ikigai’
The word "ikigai" is usually used to indicate the source of value in one's life or the things that make one's life worthwhile. The word translated to English roughly means "thing that you live for" or "the reason for which you wake up in the morning. According to the Japanese, everyone has an ikigai. To find it often requires deep inquiry and lengthy ‘search of self’ – a search which is highly regarded.
Contact Welcome to Creative Process | Introduction | Expectations | Your Digital Apprenticeship | Contact
Brighton
p: 01273 232 273 w: www.creativeprocessdigital.com
